Chapter 1: Introduction
The United Arab
Emirates, according to the World Economic Forum (WEF), is the 12th most
competitive nation globally for 2014-2015 which puts the country ahead of all
the Middle East and North African (MENA) countries (Wilson, 2014).
The UAE is a
popular destination for expats and has become an “expats paradise” due to the
high salary levels and the zero tax policy. According to the UAE National
Bureau of Statistics, UAE’s population has reached 8.2 million in 2011 and the
expats account for 88.5% of it. However, the UAE does not offer to its
expatriate population any federal pension scheme or retirement plan, this is
unlike the other job markets around the world (WEF, 2014).
The 2014 MENA
salary survey has demonstrated that UAE people are highly satisfied with the
salaries but they are also the least loyal in the region, the rationalization
is that loyalty in UAE is less connected with the salary level but more
connected with the long-term career opportunities. Consequently, increasing the
salaries in UAE may fail to keep expats in the country for long term, but this
can be better accomplished with the introduction of a federal pension scheme
(Bayt & YouGov, 2013). The majority of companies in the UAE are offering
high salaries and attractive packages but they are still having trouble with
the foreign employees’ retention and loyalty. Due to this transitory expat
culture, many companies are hesitant to implement a private pension schemes for
their foreign employees with the absence of a federal one (Wilson, 2014).
The purpose of
this research is to study the impact of the absence of federal pension scheme
in the UAE on expats’ retention and loyalty in “BTN”, a private company based
in Ras Al Khaimah.
This research also
intends to focus on the influence of the loyalty and motivation of BTN foreign
employees on the long term success of the company. BTN Company therefore
presents an ideal example of a UAE firm that is suffering from the lack of a
federal pension system in UAE especially for expats as they are the ones who
are working in the economy of the country. The private sector already has lower
salaries than the public sector and it becomes difficult to keep the employees
interested and at a single organization for a longer time period in the absence
of very high annual salary rise.
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