2.4.1. Staff Loyalty and Motivation
The trend of
employee turnover in UAE is creating problems especially for smaller and mid
level organizations. These organizations typically have to rely on individual skills
of their employees for most of their work and therefore their working style is
disturbed a great deal especially if a worker leaves that has a unique skill
set in that organization as the company now lacks the workforce required to
complete its projects and it has to quickly spend money in employee recruitment
and development to ensure that the set of necessary skills is once again
present in the organization. All companies work in a manner that requires some
special skills that can only develop while working within the organization. The
loss of skilled personnel therefore removes such skills from an organization
and also severely limits the training mechanism found at a firm. Staff loyalty
is therefore extremely important for smaller firms and it is a basic
prerequisite for successful business operations (Keiningham et al., 2009). BTN
Company is also a mid level organization with 40 employees and it is certainly
affected a great deal if a particular employee leaves from an important work
position. A new employee cannot have the similar skill set because some skills
are developed while working within the organization. The BTN Company for
example uses custom software for work related queries which require some time
to become perfect at use and therefore time and resources of the organization
are wasted each time the company has to recruit a new employee (Murphy, 2014).
Motivation is
extremely necessary for successful business operations. Motivation in
employment refers to the urge in employees to perform at the best of their
abilities to ensure that their businesses become successful and productive.
Employees are motivated due to a lot of reasons. Monetary benefits also play a
key part in generating motivation but they are not the most important especially
in the UAE where salaries are much better from the neighbouring countries of
South and South East Asia (Emirates News, 2013). Motivation of employees in UAE
chiefly depends on the number of growth opportunities that are available at a
person’s current job environment. Most expats can get stuck in mid level
management in UAE and therefore job evolution becomes the most important factor
for producing motivation in expatriates of the country. Companies where
employees are frequently promoted along with rise in salary enjoy from highly
motivated employees but such companies are hard to find in the private sector
of UAE and BTN is also such a company which suffers from low level of
motivation in new staff members due to multiple reasons. The company on the
other hand is also short on confidence especially on the new employees on which
it is spending its training and development budget because employees often
change jobs within a brief period of a year or two especially early in their
career. Extra benefits such as retirement plans and pension systems help in
generating the interest of employees in a company and give them a relief that
that their future is secure regardless of the company they are presently
working at. UAE lacks from a federal pension scheme and this is generating a
loss of motivation in all private organizations such as the BTN Company. It is
a company that offers various solutions and therefore its services entirely
depend on a talented workforce. It gets difficult when employees switch jobs quickly
as new staff has to be hired and trained and the overall efficiency of the
company drops during the preparation of new workforce for a particular task.
Chapter 3: Research Methodology
The research will
be based on the answers provided by the employees of BTN Company and different
articles that discuss the problem of expat retention in UAE. Basic methods that
are applicable here are designed to find answers to the problems imposed by the
lack of federal pension system in the UAE. Let us prepare a survey to be used
to find out about what people think about their current job and what are their
expectations in the future regarding this job. Different methods can be used in
the study of finding the effect of the lack of federal pension system in UAE.
The major effect that can be seen through both qualitative and quantitative
methods is that people like to quickly switch jobs in the country because they
do not feel much associated with their relative companies due to a lack of long
term attachment system.
Research
methodology defines the important methods and ideas that are implemented when
looking to perform a research over a known topic (Collis & Hussey, 2003).
The research methodology is an important tool which describes the ideal methods
for evaluating key solutions against research problems. The problem of lack of
a federal pension is quite evident and clear in UAE. It is a perfect problem to
apply research principles and find what can be done in order to study the
problem and find appropriate solutions for it (Hair et al., 2007). There are
two basic kinds of search methods that are used to do research in all kinds of
fields. These two methods are simply qualitative and quantitative research methods.
The different methods that are going to be used for finding critical data for
analysis in this research are briefly explained below.
3.1. Quantitative Methods
This method attempts
to take the opinion of people who are already working at BTN Company. An
appropriate method is of surveys where the questions are clear and do not force
the persons who fill out the surveys to take a side. A survey must be created
in a way as to keep it free from prejudice. The survey must also be designed to
provide real help and always provide answers to the different aspects of our
research problem. Surveys provide quantitative information even if they do not
contain a question regarding numbers (Saunders et al., 2009). This is due to
the fact that they produce multiple data sets which can be analysed to find
similar trends within the employees of the BTN organization. Questionnaires are
also an effective method of surveying and can be used at multiple organizations
to find employee data and relate its trends to the general problems found in
UAE.
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